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专访:Wikipedia 如何回应文化战争

Lulu Garcia-NavarroJimmy Wales

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TL;DR
  • Wikipedia 的信任优势,在于展示不确定性、来源和分歧,而不是宣称自己无所不知。 Wales 在《信任的7条规则》中援引“本页面的中立性存在争议”等提示,向读者标出可信度出现裂缝的地方;公开的讨论页则让编辑过程的审计轨迹可供查验。他的核心判断是,人们仍然需要中立信息,但会要求生产者“证明你所说的话”(“prove what you’re saying”)。

  • 当参与者共享证据规则时,开放编辑模式会把意识形态冲突转化为有用输入。 2019年《Nature》的一项研究发现,争议页面的质量可能更高;“99%的页面,可能超过99%”仍可无需登录、即时编辑。限制编辑是应对意见领袖煽动式围攻的断路器,并不否定 Wales 关于“多数人基本上都是善良的”这一前提。

  • Wikipedia 面临的政治风险,与其说是被集中控制,不如说是志愿编辑受到威胁。 Wales 认为,全球范围内的威权压力、开盒和以“保护儿童”等名义包装的审查正在扩大,但政府误判了 Wikimedia Foundation 对编辑社区的控制力:后者拥有“真正的思想独立性”。更棘手的问题,是当国家或政治团体直接针对志愿者时,如何保障他们的安全。

  • Elon Musk 的攻击没有带来他看似期待的杠杆,甚至可能反过来强化 Wikipedia。 Wales 说,这些攻击会带来捐款,但也可能吓退审慎的保守派,同时吸引 Wikipedia 不想要的意识形态活动人士;他还说:“100年后我们还会在,而他不会。”这次访谈早于 Grokipedia 公开发布,因此讨论的是 Musk 的攻击和拟议中的替代品,而不是一个已经完成的产品。

  • Wales 认为,AI 更适合做有限的核查工具,还不具备胜任百科作者的能力。 “今天没有任何 AI 有能力写出一条 Wikipedia 词条”:知名人物或许还能勉强应付,但面对冷门主题,幻觉会变成灾难。更稳妥的流程,是把一条词条和可能的5个引用来源交给模型,让它找出缺乏依据或遗漏的信息,同时由人保留判断权。

  • AI 更大的威胁,可能是侵蚀更广泛的信息供应链。 Wales 没有看到聊天机器人取代 Wikipedia 访问量的真实证据,而他自己用 AI 查菜谱的经历也说明,两者服务的是不同场景。他更担心,廉价而似是而非的 SEO 内容会进一步掏空地方新闻业,让可靠的人类生产信息变得更加稀缺。

摘要 · 为研究而整理的核心内容

1. Wikipedia 通过展示知识的未决之处赢得信任

  • Wales 的《信任的7条规则》从一个区分出发:政治、新闻业和商业领域的信任正在崩塌,但在日常生活中,人们总体上仍按他人是体面人来行事。这意味着,制度危机严重,却仍有修复可能,而不是证明所有人都心怀恶意。

  • 在 Wales 看来,Wikipedia 的可信度部分来自承认“Wikipedia 没有达到我希望的水平”。关于中立性存在争议、部分内容缺乏引用等警告,让读者看到多数机构会掩盖的不确定性:“如今已经没有多少地方会告诉你,‘嘿,我们在这里也不太确定。’”

  • Wikipedia 对“事实”的定义刻意保持“老派”:优先采用同行评议研究和信誉良好的出版物,而不是一条随机推文。来源带有政治立场,并不自动失去资格——偏右的《Telegraph》和偏左的《Guardian》都可以提供事实——但编辑必须把共同证据与其上叠加的观点区分开来。“它永远不完美,也永远不容易。”

2. 当分歧被转化为文档,极化人群也能协作

  • Wales 认为,堕胎是最典型的案例:一名认真思考的天主教牧师和一名 Planned Parenthood 活动人士,可能永远无法在道德判断上达成一致,但他们可以准确记录这场争论。Wikipedia 不应宣布“堕胎是罪”,也不应宣布“堕胎是一项人权”;它应记录各方立场、反对意见和最有力的论据。

  • 公开讨论页保留词条如何形成当前表述的过程,也允许用户用更好的来源或更折中的措辞提出挑战。Wales 发现,立场坚定的意识形态人士在这方面出人意料地有能力;反而是那些对自身信念缺乏根基的人,更容易把分歧体验为“恐惧、惊慌或愤怒”。

  • Garcia-Navarro 提到2019年《Nature》发表的研究《极化人群的智慧》,该研究发现,政治争议激烈的 Wikipedia 页面可能更有证据基础,也更容易形成共识。这并不是说冲突必然带来质量,而是说,当贡献者接受共同规则时,彼此对立的审视可以改善词条。

  • 当这一流程被淹没时,Wikipedia 才会启用保护机制——通常发生在突发新闻之后,或意见领袖号召追随者介入之时。半保护可能要求账号存在约4天、完成10次未被封禁的编辑,但 Wales 强调自己记不清确切门槛。除此之外,“99%的页面,可能超过99%”都可以匿名、即时编辑。

3. 政治压力无法控制 Wikipedia,却能危及编辑

  • Wales 认为,全球范围内控制信息的“威权冲动”正在增强,有时会以“披着羊皮的狼”的方式出现,借用听起来无害的理由推进。他说,各国政府误判了 Wikimedia Foundation 能对去中心化社区施加多大压力,但访谈也提出了被开盒志愿者面临的人身危险。主持人提到俄罗斯和印度,Wales 则表示,志愿者安全是他十分重视的问题。

  • 8月,众议员 James Comer 和 Nancy Mace 要求提供与以色列有关的记录、通信、编辑信息和偏见审查材料。Wales 说,Wikimedia 对合理部分作出了回应,但认为仅因存在偏见就值得国会调查的想法“坦率地说很荒谬”;所谓秘密行动,可能只会暴露出“一群友善的极客”。

  • 被问及 Heritage Foundation 据报道试图开盒编辑,Wales 的回应非常明确:“这让 Heritage Foundation 很难堪。”他记得这个机构曾经“在思想上值得尊重”,并认为用恐吓回应分歧是大错特错。

  • 对于 Larry Sanger 关于 Wikipedia 是建制派宣传工具的指控,以及公开其领导层、废除来源黑名单等提议,Wales 给出的回答更为审慎。他没有看 Tucker Carlson 的那次访谈,因此不愿回应具体内容;但他拒绝为按质量对来源排序而道歉,同时坚持认为,任何有正当依据的偏见证据,或编辑群体构成失衡的情况,都必须接受审查。

4. Wikipedia 记录文化战争中的主张,而不是采纳其标签

  • 谈到 Charlie Kirk,Wales 说,最没有争议的描述是:他是一个有争议的人物;对许多人而言是英雄,对另一些人而言则是恶魔。一篇有用的词条应解释他的支持者、论点、与宗教立场一致的观点、偏离主流科学思维的部分,以及激怒批评者的言论。

  • Garcia-Navarro 追问被删除的“极右翼”和“阴谋论者”标签。Wales 的回答取决于过程和持续时间:如果有争议的措辞只出现了“17分钟”,批评者就必须理解 Wikipedia 是“一场论述”,也是“一场对话”。百科全书可以记录知名人士如何使用某个标签,但不必用自己的声音采纳它。

  • Wales 对 Musk 那个有争议的手势也适用同一规则。词条记录了他做出该手势,许多观察者将其解读为纳粹礼,而 Musk 否认这一解读;Wales 说,这就是“完整的故事”。宣布“Elon Musk 是纳粹”是错误的,但记录这一事件及其争议,是正当的历史记录。

  • Musk 发起的“Wokipedia”攻击可能造成逆向选择:审慎的保守派会因为预期遭遇敌对活动人士而不愿参与,而“疯狂的觉醒派活动人士”则会把它当成发表 rant 的邀请。Wales 说,Musk 私下更安静,也更尊重人,但拒绝接受 Garcia-Navarro 邀请、去判断 Musk 是否出于善意:揣测 Musk 的内心“是愚人的差事”。

  • 访谈发生在 Grokipedia 公开发布之前,因此讨论的是 Musk 提议中的替代品,而不是一个已经完成的产品。

5. AI 可以审计 Wikipedia,却无法安全取代编辑

  • Wales 的明确判断是:“今天没有任何 AI 有能力写出一条 Wikipedia 词条。”对于知名主题,AI 或许能生成勉强过得去的内容;但主题稍微冷门一些,幻觉就会变得“灾难性”。

  • 他偏好的实验是设定边界的核查:把一条短词条和可能的5个来源输入模型,再询问哪些表述缺乏支持、还遗漏了哪些有来源的信息。结果“还算可以”,但远未可靠到可以自主运行;本能地憎恨这一工具会浪费它,而把 AI 用到所有地方则会注入错误、摧毁信任。

  • 他没有看到用户正在离开 Wikipedia、转向聊天机器人的真实证据。他自己向 ChatGPT 查菜谱,属于 Wikipedia 不服务的场景,而且有时会得到虚构链接或完全错误的烹饪建议。更大的担忧,是廉价而看似可信的内容挤出人类新闻业,尤其是地方报道;地方新闻业日益恶化的经济状况,可能进一步削弱可靠信息。

6. 非营利控制让 Wikipedia 能以百年为尺度思考

  • 当被问及 Wikipedia 是否还能在今天的极化环境中创立,Wales 回答可以:这些原则是永恒的,只是持续联网放大了滥用。带毒的匿名和垃圾信息早在社交媒体出现前的 Usenet 时代就已存在;区别在于,如今互联网“始终在我们口袋里”。他称当下是“一个真的很疯狂的时代”,但未必代表人类的永久状态。

  • Garcia-Navarro 将 Wikipedia 与 OpenAI 转型为数十亿美元企业的路径作对比。Wales 并不反对营利,也承认每个非营利组织都需要商业模式,但 Wikipedia 不需要巨额资本。由投资者主导的董事会未必会保留其社区优先的设计,而在各种攻击之下,Wales 认为非营利身份对 Wikipedia 的思想独立性至关重要。

  • 当记者建议 Musk 收购 Wikipedia 时,Wales 用“非卖品”回应。他开玩笑说,自己会拒绝3000万美元,但无法自信地想象拒绝300亿美元;治理层面的关键在于,他永远不会真正面临这个选择,因为 Wikipedia 是一家慈善机构,而他和董事会都不领取报酬。

  • Garcia-Navarro 最尖锐的反驳是:新闻业、学界和 Wikipedia 都在遭遇抹黑事实的行动,既然如此,为什么要责怪新闻机构失去信任?Wales 说,批评是否成立,要看证据:Wikipedia 必须调查可信的偏见指控,而媒体机构则应抵制由点击驱动的迎合受众,转而“加码”客观性、可信度和长期视角。

Kevin Roose

Well, Casey, it’s Thanksgiving week.

Casey Newton

Happy Thanksgiving week to you and your family, Kevin.

Kevin Roose

It’s also a Tuesday.

Casey Newton

It is a Tuesday, but we have a couple of things that we wanted to tell you about. The first of them is that we want to bring you a recent episode of The Interview that we really thought you might like.

Kevin Roose

Yes. Also, we wanted to take a week off and go have Thanksgiving dinner with our families.

Casey Newton

Oh, yeah, you’re not going to catch us in the studio this time.

Kevin Roose

So last month, our colleague Lulu Garcia-Navarro interviewed Jimmy Wales, the co-founder of Wikipedia, and they had a really interesting conversation about all of the culture wars surrounding Wikipedia right now, how it operates, the political bias accusations that it has faced, and the challenges it’s now facing from AI and from Grokipedia, Elon Musk’s version of Wikipedia.

We should note that this interview happened just before Grokipedia was released to the public, but we thought this was a conversation well worth hearing, and we wanted to bring it to you on this Thanksgiving week.

Casey Newton

Absolutely. And the second thing we wanted to tell you is that, believe it or not, Kevin, it has been an entire year since we released our episode on the 100 most iconic technologies of all time. In the wake of that episode, listeners said, “We would like to hear about more technological icons.” And so we are proud to announce today that this Friday, in this very feed, we will be releasing the long-awaited follow-up to that list: the 50 most iconic technologies of 2025.

Kevin Roose

Yes, and if you’re wondering why only 50 this year—Casey, why are only 50 this year?

Casey Newton

It’s because there were not that many iconic technologies this year. And we have a very high bar for what counts as an icon. Kevin, just to give people a little teaser of what they can expect, we have a clip from this episode that’s coming up on Friday.

Kevin Roose

Rare earth metals.

Casey Newton

Rare earth metals. So that is coming up on Friday. If you have a long drive somewhere to see your family on Black Friday because you’re going to the mall—

Kevin Roose

If you’re camped out in line outside of a Walmart waiting for the Labubus to open up—

Casey Newton

This is a great thing you can listen to. And by the way, did Labubus make the list? There’s only one way to find out. Hard Fork this Friday. And we hope you have a great holiday.

Kevin Roose

We’re thankful for you.

Casey Newton

Very thankful.

Speaker 5

As one of the most popular websites in the world, Wikipedia helps define our common understanding of just about everything. But recently, the site has gone from public utility to a favorite target of Elon Musk, congressional Republicans, and MAGA influencers who all claim that Wikipedia is biased.

In many ways, those debates over Wikipedia are a microcosm of bigger discussions we’re having right now about consensus, civil disagreement, shared reality, truth, facts—all those little easy topics.

A bit of history. Wikipedia was founded back in the Paleolithic era of the internet in 2001 by Larry Sanger and Jimmy Wales. It was always operated as a nonprofit, and it employs a decentralized system of editing by volunteers, most of whom do so anonymously. There are rules over how people should engage on the site—cordially—and how changes are made—transparently. And it’s led to a culture of civil disagreement that has made Wikipedia what some have called the last best place on the internet.

Now, with that culture under threat, Jimmy Wales has written a book called The Seven Rules of Trust, trying to take the lessons of Wikipedia’s success and apply them to our increasingly partisan, trust-depleted world. And I have to say, I did come in skeptical of his prescriptions, but I left hoping he’s right. Here’s my conversation with Wikipedia co-founder Jimmy Wales.

I wanted to talk to you because I think this is a very tenuous moment for trust, and your new book is all about that. In it, you lay out what you call the seven rules of trust, based on your work at Wikipedia, and we’ll talk about all those, as well as some of the threats and challenges to Wikipedia. But, big picture, how would you describe our current trust deficit?

Speaker 6

I think I draw a distinction between what’s going on with politics and journalism, the culture wars and all of that, and day-to-day life. Because I think in day-to-day life, people still do trust each other. People generally think most people are basically nice. We’re all human beings bumping along on the planet, trying to do our best, and obviously there are definitely people who aren’t trustworthy.

But the crisis we see in politics—trust in politicians, trust in journalism, trust in business—is coming from other places and is something that we can fix.

Speaker 5

One of the reasons why you can be an authority on this is because you created something that scores very high on trust. You have built something that people want to engage with.

Speaker 6

Yeah, I do think Wikipedia isn’t as good as I want it to be. And so I think that’s part of why people do have a certain amount of trust for us, because we try to be really transparent.

You see the notice at the top of the page sometimes that says, “The neutrality of this page has been disputed,” or, “The following section doesn’t cite any sources.” People like that. Not many places these days will tell you, “Hey, we’re not so sure here.” And it shows that the public does have a real desire for unbiased, neutral information.

They want to trust. They want the sources. They want you to prove what you’re saying and so forth.

Speaker 5

How does Wikipedia define a fact?

Speaker 6

Basically, we’re very old-fashioned about this sort of thing. What we look for is good-quality sources, so we like peer-reviewed scientific research, for example, as opposed to populist tabloid reports. We look for quality magazines, newspapers, et cetera. So we don’t typically treat a random tweet as a fact. And so we’re pretty boring in that regard.

Speaker 5

Yeah, it’s like the publication that you cite gets cited by other reputable sources, that it issues corrections when it gets things wrong.

Speaker 6

It’s all the old-fashioned good stuff. And I think it’s important to say, when we look at different sources, they will often come to things from a different perspective or different political point of view. That doesn’t diminish the quality of the source.

For example, I live here in London, in the UK, and we have The Telegraph, which is a generally right-leaning but quality newspaper. We have The Guardian, generally left-leaning but quality newspaper. Hopefully, the facts, as you read the articles and glean through them, should be reliable and solid.

But you have to be very careful as an editor to tease out: What are the facts that are agreed upon here, and what are the things that are opinions on those facts? And that’s an editorial job. It’s never perfect, and it’s never easy.

Speaker 5

And Wikipedia also is famously open source. It’s decentralized and essentially run by thousands of volunteer editors. You don’t run Wikipedia, we should say.

Speaker 6

It runs me.

Speaker 5

How do those editors fix disputes when they don’t agree on what facts to include or on how something is written? How do you negotiate those differences?

Speaker 6

Well, in the best cases, what happens—and what should always happen—is that you take a controversial issue like abortion.

Obviously, if you think about a kind and thoughtful Catholic priest and a kind and thoughtful Planned Parenthood activist, they're never going to agree about abortion. But probably they can come together, because I said they're kind and thoughtful, and say, “Okay, but we can report on the dispute.”

So rather than trying to say abortion is a sin or abortion is a human right, you could say, “The Catholic Church position is this, and the critics have responded thusly.” You'll start to hear a little of the Wikipedia style because I believe that that's what a reader really wants.

They don't want to come and get one side of the story. They want to come and say, “Okay, wait. Hold on. I actually want to understand what people are arguing about. I want to understand both sides. What are the best arguments here?”

Speaker 5

Yeah, and basically every page has what's called a talk tab, where you can see the history of the discussions and the disputes, which relates to another principle of the site, which is transparency. You can look at everything and see who did what and what their reasoning was.

Speaker 6

Yeah, exactly. So oftentimes, if you see something in Wikipedia and you think, “Huh, okay, well, why does it say that?” often you'll be able to go on the talk page and read what the debate was and how it was resolved. You can weigh in there and join in and say, “Oh, actually, I still think you've got it wrong. Here are some more sources. Here's some more information.” Maybe propose a compromise, that sort of thing.

In my experience, it turns out that a lot of pretty ideological people on either side are actually more comfortable doing that because they feel confident in their beliefs. I think it's the people who—and you'll find lots of them on Twitter, for example—who aren't that confident in their own values and their own belief system. They feel fear or panic or anger if someone's disagreeing with them, rather than saying, “Huh, okay, look, that's different from what I think. Let me explain my position,” which is where your more intellectually grounded person will come from.

Speaker 5

What you're saying is supported, actually, by a study about Wikipedia that came out in the science journal Nature in 2019. It's called “The Wisdom of Polarized Crowds.” Perhaps counterintuitively, it says that politically contentious Wikipedia pages end up being of higher quality, meaning that they're more evidence-based and have more consensus around them.

But I do want to ask about the times when consensus-building isn't necessarily easy as it relates to specific topics on Wikipedia. Some pages actually have restricted editing privileges. The Arab-Israeli conflict, climate change, abortion—unsurprising topics there. Why are those restricted, and why doesn't the wisdom of polarized crowds work for those subjects?

Speaker 6

Well, typically, the subjects that are restricted—we try to keep that as short as we can. The most common type of case is if something's really big in the news or if some big online influencer says, “Ah, Wikipedia is wrong. Go and do something about it.” We get a rush of people who don't understand our culture or the rules, and they're just vandalizing or being rude and so on and so forth. We just, as a calming-down measure, say, “Okay, hold on. Just slow down. We're going to protect the page.”

Then there are pages where the most common type of protection we call semi-protection, which just means you have to have had an account for—I forget the exact numbers—something like 4 days, and you have made 10 edits without getting banned.

Typically, and this is what's surprising to a lot of people about Wikipedia, 99% of the pages, maybe more than 99%, you can edit without even logging in, and it goes live instantly. That's mind-boggling. But it kind of points to the fact that most people are basically nice. Most people are trustworthy. People don't just come by and vandalize Wikipedia.

Often, if they do, it's because they're just experimenting or they didn't believe it would actually go live. They're like, “Oh my God, it actually went live, and I didn't know it was going to do that.” It's like, “Yeah. Well, please don't do that again.”

Speaker 5

This brings me to some of the challenges. Wikipedia, while it has created this very trustworthy system, is under attack from a lot of different places. One of Wikipedia's superpowers can also be seen as a vulnerability, right? The fact that it is created by human editors, and human editors can be threatened even though they're supposed to be anonymous.

You've had editors doxxed and pressured by governments to doctor information. Some have had to flee their home countries. I'm thinking of what's happened in Russia and India, where those governments have really taken aim at Wikipedia. Would you say this is an expanding problem?

Speaker 6

Yeah, I would. I think that we are seeing, all around the world, a rise of authoritarian impulses toward censorship and controlling information. Very often, these come as a wolf in sheep's clothing because it's all about protecting the children or whatever it might be, and you move forward in these kinds of controlling ways.

At the same time, the Wikipedians are very resilient, and they're very brave. One of the things we believe is that, in many, many cases, what's happened is a real lack of understanding by politicians and leaders of how Wikipedia works.

A lot of people really have a very odd assumption that it's somehow controlled by the Wikimedia Foundation, which is the charity that I set up that owns and operates the website. Therefore, they think it's possible to pressure us in ways that it's actually not possible to pressure us. The community has real intellectual independence.

But yeah, I do worry about it. It's always something that weighs very heavily on us: volunteers who are in dangerous circumstances and how they remain safe. That's critically important.

Speaker 5

I want to bring up something that just happened here in the U.S. In August, James Comer and Nancy Mace, 2 Republican representatives from the House Oversight Committee, wrote a letter to Wikimedia requesting records, communications, analysis on specific editors, and also any reviews on bias regarding the state of Israel.

In particular, the reason—and I'm going to quote here—is because they are investigating “the efforts of foreign operations and individuals at academic institutions subsidized by U.S. taxpayer dollars to influence U.S. public opinion.” So can you tell me your reaction to that query?

Speaker 6

Yeah. We've given a response to the parts of that that were reasonable. What we feel like is that there's a deep misunderstanding or lack of understanding about how Wikipedia works.

Ultimately, the idea that something being biased is a proper and fit subject for a congressional investigation is, frankly, absurd. In terms of asking questions about cloak-and-dagger operations or whatever, we're not going to have anything useful to tell them. I'm like, “I know the Wikipedians. They're a bunch of nice geeks.”

Speaker 5

Yeah, I mean, the Heritage Foundation here in the United States, which was the architect of Project 2025, has said that it wants to dox your editors. How do you protect people from that?

Speaker 6

I mean, it's embarrassing for the Heritage Foundation. I remember when they were intellectually respectable, and that's a shame. If that's what they think is the right way forward, they're just badly mistaken.

Speaker 5

But it does seem that there is this movement on the right to target Wikipedia over these types of concerns, and I'm wondering why you think that's happening.

Speaker 6

It's hard to say. There are a lot of different motivations and a lot of different people. Some of it would be genuine concern if they see that maybe Wikipedia is biased.

I have seen, for example, Elon Musk say Wikipedia is biased because it has these really strong rules about only citing mainstream media, and the mainstream media is biased. Okay. I mean, that's an interesting question and an interesting criticism, certainly worthy of some reflection by everyone—the media and so on and so forth—but it's hardly news to anybody and not actually that interesting.

Then other people, in various places around the world—not speaking just of the U.S.—find facts threatening. If you and your policies are at odds with the facts, then you may find it very uncomfortable for people to simply explain the facts. I don't know; that's always going to be a difficulty.

But we're not about to say, “Gee, maybe science isn't valid after all. Maybe the COVID vaccine killed half the population.” No, it didn't. That's crazy, and we're not going to print that. They're going to have to get over it.

Speaker 5

I want to talk about a recent example of a controversy surrounding Wikipedia, and that's the assassination of Charlie Kirk. Senator Mike Lee called Wikipedia “wicked” because of the way it had described Kirk on its page as a far-right conspiracy theorist, among other complaints that he had about the page.

I went to look at it at the time we're speaking, and that description is now gone from Wikipedia. Those on the left would say that the description was accurate. Those on the right would say that the description was biased all along. How do you see that tension?

Speaker 6

Well, I think the correct answer is you have to address all of that. You have to say, “Look, this was a person.” I think the least controversial thing you could say about Charlie Kirk is that he was controversial.

I don't think anybody would dispute that. This was a figure who was a great hero to many people and treated as a demon by others. He had these views, many of which are out of step with mainstream scientific thinking, and many of which are very much in step with religious thinking and so on and so forth. Those are the kinds of things that, if we do our job well—which I think we have in this case—we're going to describe all of that.

Maybe you don't know anything about Charlie Kirk. You just heard, “Oh, my God, this man was assassinated. Who was he? What's this all about?” Well, you should come and learn all that. You should learn who his supporters were and why they supported him, what arguments he put forward, and what things he said that upset people. That's just part of learning what the world is about.

Speaker 5

So those words that were there—“far right” and “conspiracy theorist”—those were, in your view, the wrong words, and the critics of Wikipedia had a point?

Speaker 6

It depends on the specific criticism. If the criticism is, “This word appeared on this page for 17 minutes,” I'm like, you know what? You have to understand how Wikipedia works. It's a process. It's a discourse. It's a dialogue.

But to the extent that he was called a conspiracy theorist by prominent people, that's part of his history. That's part of what's there. Wikipedia shouldn't necessarily call him that, but we should definitely document all of that.

Casey Newton

You mentioned Elon Musk, who's come after Wikipedia. He calls it Wokipedia. He's now trying to start his own version of Wikipedia called Grokipedia, and he says it's going to strip out ideological bias. I wonder what you think attacks like his do for people's trust in your platform writ large. Because, as we've seen in the journalism space, if enough outside actors are telling people not to trust something, they won't.

Speaker 6

It's very hard to say. I think for many people, their level of trust in Elon Musk is extremely low because he says wild things all the time. To that extent, when he attacks us, people donate more money. That's not my favorite way of raising money, but the truth is, a lot of people are responding very negatively to that behavior.

One of the things I do say in the book, and I've said to Elon Musk, is that type of attack is counterproductive, even if you agree with Elon Musk. To the extent that he has convinced people falsely that Wikipedia has been taken over by woke activists, then two things happen. Your kind and thoughtful conservatives, whom we very much welcome and want more of—people who are thoughtful and intellectual and maybe disagree about various aspects of the spirit of our times—come and join us, and let's make Wikipedia better.

But if those people think, “Oh, no, it's just going to be a bunch of crazy woke activists,” they're going to go away. And then, on the other side, the crazy woke activists are going to be like, “Great, I found my home. I don't have to worry about whatever. I can come and write rants against the things I hate in the world.” We don't really want them either.

Speaker 5

You said you talked to Elon Musk about this. When did you talk to him about it, and what was that conversation like?

Speaker 6

We've had various conversations over the years. He texts me sometimes. I text him sometimes. He's much more respectful and quiet in private, as you would expect. He's got a big public persona.

Speaker 5

When was the last time you had that exchange?

Speaker 6

That's a good question. I don't know. I think the morning after the last election, he texted me that morning. I congratulated him.

Speaker 5

Obviously, the debate that happened more recently was because of the hand gesture that he made, which was interpreted in different ways, and he was upset about the way that it had been characterized on Wikipedia.

Speaker 6

Yeah, I heard from him after that. In that case, I pushed back because I went to check: “What does Wikipedia say?” It was very matter-of-fact. It said he made this gesture, it got a lot of news coverage, many interpreted it as this, and he denied that it was a Nazi salute. That's the whole story. That's part of history.

I don't see how you could be upset about it being presented in that way. If Wikipedia said, “Elon Musk is a Nazi,” that would be really, really wrong. But to say, “Look, he did this gesture, and it created a lot of attention, and some people said it looked like a Nazi”—yeah, that's great. That's what Wikipedia is. That's what it should do.

Speaker 5

Do you think Elon Musk is acting in good faith? You're saying that, in private, he's nice and cordial, but his public persona is very different.

Speaker 6

I think it's a fool's errand to try to figure out what's going on in Elon Musk's mind, so I'm not going to try.

Speaker 5

I don't mean to press you on this. I'm just trying to refer to something that you said, which is that people, human to human, are nice, right? That we're good.

Speaker 6

Mm-hmm.

Speaker 5

That we should assume good faith. And so you're saying that Elon, one-on-one, is lovely, but he is attacking your institution and potentially draining support for Wikipedia.

Speaker 6

I don't think he has the power he thinks he has, or that a lot of people think he has, to damage Wikipedia. We'll be here in 100 years, and he won't. I think as long as we stay Wikipedia, people will still love us. They will say, “You know what? Wikipedia is great, and all the noise in the world and all these people ranting, that's not really the real thing.”

The real thing is genuine human knowledge, genuine discourse, genuinely grappling with the difficult issues of our day. That's actually super valuable. So there's a lot of noise in the world. I hope Elon will take another look and change his mind. That'd be great, but I would say that of anybody.

In the meantime, I don't think we need to obsess over it or worry that much about it. We don't depend on him for funding, and there we are.

Speaker 5

I hear you saying that part of your strategy here is just to stay the course and do what Wikipedia does. Are there changes that you do think Wikipedia needs to make to stay accurate and relevant?

Speaker 6

I think what we have to focus on when we think about the long run is that we also have to keep up with technology. We've got this rise of large language models, which are an amazing but deeply flawed technology.

The way I think about that is to say, “Okay, look, I know for a fact that no AI today is competent to write a Wikipedia entry.” It can do a passable job on a very big, famous topic, but anything slightly obscure, and the hallucination problem is disastrous.

At the same time, I'm very interested in how we can use this technology to support our community. One idea is to take a short entry and feed in the sources—maybe it's only got 5 sources and it's short—and just ask the AI, “Is there anything in the entry that's not supported by the sources, or is there anything in the sources that could be in Wikipedia but isn't? Give me a couple of suggestions if you can find anything.”

As I've played with that, it's pretty okay. It needs work, and it's not perfect, but if we react with just, “Oh, my God, we hate AI,” then we'll miss the opportunity to do that. And if we go crazy, like, “Oh, we love AI,” and we start using it for everything, we're going to lose trust because we're going to include a lot of AI-hallucinated errors and so on.

Speaker 5

That's interesting because Wikimedia writes this yearly Global Trends Report on what might impact Wikipedia's work, and for 2025 it wrote, quote, “We are seeing that low-quality AI content is being churned out not just to spread false information, but as a get-rich-quick scheme, and it is overwhelming the internet. High-quality information that is reliably human-produced has become a dwindling and precious commodity,” end quote.

I read that crawlers from large language models have basically crashed your servers because they use so much of Wikipedia's content, and it did make me wonder: Will people be using these large language models to answer their questions and not going to the source, which is you?

Speaker 6

This has been a question since they began. We haven't seen any real evidence of that, and I use AI personally quite a lot. I use it in a different way, though, with different use cases.

Speaker 5

How?

Speaker 6

I like to cook. It's my hobby. I fancy myself as being quite a good cook, and I will often ask ChatGPT for a recipe. I also ask it for links to websites with recipes. It sometimes makes them up, so that's a bit hilarious.

I also suggest being careful using ChatGPT for cooking unless you already know how to cook, because when it's wrong, it's really wrong. Wikipedia would be useless for that. Wikipedia doesn't have recipes. It's a completely different realm of knowledge than encyclopedic knowledge.

I'm not that worried about it. I do worry about the fact that, at a time when journalism has been under incredible financial pressure, there's a new competitor for journalism, which is low-quality, churned-out content produced for search-engine optimization to compete with real human-written content.

To the extent that that further undermines the business model of particularly local journalism, that's something that I'm very worried about. That's a big problem. It's not directly about Wikipedia, but it's about how cheap it is to generate very plausible text that doesn't seem good to me.

Speaker 5

It definitely doesn't seem good to me either as a journalist. I just recall that there was this hope that as the internet got flooded with garbage—and this is even before AI, this was just troll farms and clickbait—it would benefit trustworthy sources of information, and instead we've seen that the opposite has happened. Wikipedia, news organizations, academic institutions—they're all struggling with the same thing. Why do you think that they are struggling in an era where they should be flourishing, if what you say is true, that people ultimately do want to trust the information that they're getting?

Speaker 6

Well, I think a big piece of it is that the news media has not done a very good job of sticking to the facts and avoiding bias. I think a lot of news media—not all of it, but a lot of news media—has become more partisan, and there are reasons for it, and it's short-termism. You'll even see there's some stuff in the book about this, some arguments by some people in journalism that objectivity is... We should give up on it and be partisan and so on and so forth. I think that's a huge mistake, and I think there's lots of evidence for that.

Wikipedia is incredibly popular, and that's one of the things people say about Wikipedia that they really value, and they're really disappointed if they feel like we're biased and so on and so forth. I gave the example earlier because I live in the UK, and I read these papers. But if you look at The Telegraph and you look at The Guardian on an issue related to climate change, I can already tell you before we start reading which attitude is going to come from which paper. Neither of them is doing a very good job of saying, "Actually, it's not our job to be on one side of that issue or the other. It's our job to describe the facts and to understand the other side," and so on and so forth. Returning to that value system is hugely important because otherwise, how are you going to get the trust of the public?

Speaker 5

I guess I'm surprised at you saying this because Wikipedia has been faced with similar attacks on its own credibility, and you say that you are neutral and credible and that the system that you employ is fair, and yet there are people who completely dispute that. And so I think the response to what is a very common broadside against journalists and journalism in this era—that they have taken a side—is that those of us on the inside would say it is part of a larger project of discrediting facts. We've seen those attacks on Wikipedia, we've seen them on academic institutions, and we've seen them on the media. They are all part of the same thing. So I'd love you to tease out why it's unfair when it happens to Wikipedia, but it's fair when it happens to journalistic institutions.

Speaker 6

Well, it's either fair or unfair for both, depending on what the actual situation is. There have been cases in the history of Wikipedia when somebody said to me, "Wow, Wikipedia's really biased on this topic," and I say the response should be, "Wow, let's check it out. Let's see. Let's try and do better." If we find that we have been biased in some area, then we need to do a better job, and I think that for many outlets, that isn't happening.

Instead, what's happening is pandering to an existing audience, and I understand why. The reason why that's happened has to do with the business model, it has to do with getting clicks online, and so on and so forth. It has to do with the fact that without sufficient financial resources, you have to scrape for every penny you can get in the short run rather than saying, "No, we're going to take the long view, even though a few people may cancel." I'm encouraging us all to say, "You know what? Let's double down on that. Let's really take very seriously the need to be trustworthy."

The most successful tweet I ever had, I think it was a New York Post journalist who tweeted to Elon, "You should just buy Wikipedia," when he was complaining about Wikipedia, and I just wrote, "Not for sale."

Speaker 7

So I was thinking about our first conversation, and I was thinking about the moment that Wikipedia was created in, a time before social media, before the dramatic polarization that we've seen, before the political weaponization of the internet that we've seen. I'm still, after talking to you, not sure that the lessons of how Wikipedia was created apply to today. And so I wanted to ask you, do you think Wikipedia could be created now and exist in the same way that it does?

Speaker 6

Yeah, I do. I think it could. I actually think that the lessons are pretty timeless. At the same time, it's absolutely valid to acknowledge the internet is different now, and there are new problems that come from social media and all the rest and the aggressively politicized culture wars that we live in. That is different, but I don't think that's a permanent change to humanity. I think we're just going through a really crazy era, and here we are.

Speaker 7

Why do you think the internet didn't go the way of Wikipedia? You know, collegial, working for the greater good, fun, nerdy—all the words that you used to describe that moment of creation.

Speaker 6

Mm.

Well, the thing is, I'm old enough that I sort of grew up on the internet in the age of Usenet, which was this massive message board, kind of like Reddit today, except not controlled by anyone because it was, by design, distributed and uncontrollable, unmoderatable for the most part, and it was notoriously toxic. There was some skepticism then, and that was when it was first recognized, I suppose, that anonymity can be problematic, that people behind an alias, behind their keyboards, with no accountability, can be just really bad and really vicious. And that's when we first started seeing spam.

I remember some of the early spam, and everybody was like, "Oh, my God. What's this? Spam, you know? It's terrible." So I think some of these things are just human issues. But now, to a larger degree than then, we live online.

Speaker 7

It's in our pocket all the time.

Speaker 6

It's in our pocket all the time, yeah. So obviously, the impact is much more.

Speaker 7

I was thinking about Wikipedia in particular and maybe why it went a different way, in that you chose at a certain point to make it a not-for-profit. You chose not to capitalize on the success of Wikipedia, and it made me wonder about OpenAI, which started as an open-source, for-the-greater-good project, kind of like Wikipedia, and has now shifted into being a multibillion-dollar business. I'd love to know your thoughts on that shift for OpenAI. But more broadly, do you think that the money part of it also changed the equation?

Speaker 6

Yeah, I do think it made a difference in lots of ways, and I'm not against for-profit. There's nothing wrong with for-profit companies. But even as a nonprofit, you do have to have a business model, so to speak. You've got to figure out how you're going to pay the bills. And for Wikipedia, that's not too bad.

The truth is, we don't require billions and billions and billions of dollars in order to operate Wikipedia. We need servers and databases, and we need to support the community and all these kinds of things. I would say in terms of the development of Wikipedia and how we're so community-first and community-driven, you wouldn't necessarily have that if the board were made up largely of investors who are worried about profitability and things like that.

Also, I think it's important today for our intellectual independence. We're under attack in various ways, as we've talked about. Actually, the most successful tweet I ever had was when a New York Post journalist tweeted to Elon, “You should just buy Wikipedia,” when he was complaining about something related to Wikipedia. I just wrote, “Not for sale.” That was very popular.

But it isn't for sale. I just thought, “You know what? I would like to imagine myself as the person who would say to Elon, ‘No, thank you,’ for a $30 billion offer if I owned the whole thing.” But would I? Actually, $30 billion? $30 million, yeah, I'm not interested. $30 billion? And so that's not going to happen because we're a charity, and I don't get paid, and the board doesn't get paid and all of that. I do think that's important for our independence: We don't think in those terms. We're not even interested in that.

Speaker 5

Since we last spoke, the co-founder of Wikipedia, Larry Sanger, has given an interview to Tucker Carlson that's getting a lot of attention here in the United States on the right.

Speaker 6

Hmm.

Speaker 5

He has had a lot to say about Wikipedia, and not a lot of it's good. In the past, he's called it one of the most effective organs of establishment propaganda in history, and we should say that he believes Wikipedia has a liberal bias. In this interview and on his X feed, he's advocating for what he's calling reforms to the site, which include revealing who Wikipedia's leaders are and abolishing source blacklists. I just wonder what you make of it.

Speaker 6

Yeah, I haven't watched it. I can't bear Tucker Carlson, so I'm going to have to just suck it up and watch, I suppose. I can't speak to the specifics in that sense. But the idea that everything is an equally valid source, and that it's somehow wrong that Wikipedia tries to prioritize the mainstream media and quality newspapers and magazines and make judgments about that, is not something I can in any way apologize for.

But there's no question that one of my fundamental beliefs is that Wikipedia should always stand ready to accept criticism and change. To the extent that a criticism says Wikipedia's biased in a certain way, and that these are the flaws in the system, we should take that seriously. We should say, “Okay, is there a way to improve Wikipedia? Is our mix of editors right?”

At the same time, I also think, you know what? We're going to be here in 100 years, and we're designing everything for the long haul. The only way I think we can last that long is not by pandering to this raging mob of the moment, but by maintaining our values, maintaining our trustworthiness, and being serious about trying to make things better if we've got legitimate criticism. Other than the fact that we're just going to do our thing and do it as well as we can, I don't know what else we can do.

Speaker 5

I think you and Larry did build something beautiful that has endured. I do wonder if it's going to be part of our future, because I feel some despair about where we're all headed and some fear. I guess you'll just say that I have to trust that it's all going to end up okay. But I do worry that it might not.

Speaker 6

Yeah. Yeah. I mean, there's so much right now to worry about, and I can't dismiss all that. I can try and cheer you up a little bit. But we just saw Donald Trump talking about the enemy within and suggesting the military should be in cities doing what? Shooting people he doesn't— It's unbelievable. On the other hand, I sort of think he's just blustering and being Donald Trump and all that, but you have to worry.

Speaker 5

That didn't cheer me up, I gotta tell you, right there. As a pep talk, I gotta tell you—

Speaker 6

Fair. Fair enough. Pretty low, pretty low.

Speaker 5

Yeah.

Speaker 6

I think we're going to be all right, but it's a rough time.

Speaker 5

Okay. What was the last page you read on Wikipedia, and what were you trying to find out?

Speaker 6

Oh, that's a good question. Can I take a second to look?

Speaker 5

Sure.

Speaker 6

Show full history. Search Wikipedia. I'm going to skip over “List of Wikipedians by Number of Edits.” That's just me doing work. Oh, I know. This is fun: Admiral Sir Hugo Pearson, who died in 1912, used to own my house in the countryside. I found this out, and there's a picture of him, which I found on eBay and ordered. I was trying to remember something, and there's nothing about my house in the article because he was there, and then he moved away.

But I love it, and I'm thinking of replacing the AI voice assistant. I use Alexa. People use OK Google or whatever. I want to make my own, and I want to have it be a character. The character will be the ghost of Hugo Pearson. Anyway, that's what I was researching. I'm not sure I'll ever get around to it. I'm really busy promoting my book and things like that. But when I get spare time, I dream of being a geek, and I'm going to go home in February maybe and just work all month, playing in my house.

Speaker 5

You are a geek in the best possible way. Thank you so much for your time. I really appreciate it.

Speaker 6

Oh, thank you. Yeah, it's been great.

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